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Frequently Asked Questions
Live Register e-Registration
Are Fingerprints stored?
No, fingerprints are not stored and cannot be reproduced or printed out as images. Once scanned, the fingerprint is translated into a unique numerical value and it is these that are matched.
How secure is Live Register in storing sensitive student data?
All student data is stored on a SQL server in the school and connected to the school's local area network. It can therefore only be accessed by users within the school with appropriate access privileges. As a result data is kept safe to the same level as that of student data in the MIS system.
Is registration data sent back to the school's management information system?
Live Register is currently capable of writing back registration data to the following management information systems: SIMS .net, Serco Facility, Pearson Phoenix e¹ and iSAMS.
Is Live Register™ easy to set up?
Yes, once the technical installation is complete (typically this may take one or two days) then a short briefing to staff enables them to quickly understand how to use the system. Student records are then set up with a one-time scan of their thumbprint (which is converted to a numeric value and not stored as an image).
How long does the enrolment process take?
Enrolment simply needs the student to place their thumb twice on the scanner for approximately 2-3 seconds each time.
Can I use this system without using my fingerprint?
Yes. Students can be issued PIN numbers to enter on the Terminals. However, this is not encouraged as biometric verification is far more secure.
How many Terminals are required?
This depends on two main factors. Firstly, number of students using the system and secondly the arrangement of the school buildings. We will advise on the optimum number of Terminals which are normally positioned in one or more pairs at strategic entry points.
Can emergency attendance reports be printed automatically when a fire alarm sounds?
With Live Register's Emergency Print Assistant, Live Register can be connected directly to the alarm system and automatically print a report when an alarm sounds. This report will show a to-the-minute view of who should be in school.
How durable is the hardware?
Terminals are made with heavy duty, robust casings, along with a tamper-proof keypad and high quality optical fingerprint sensor that are built to withstand rigorous everyday use. The backlit LCD panel is protected by toughened perspex.
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Live Register Cashless Catering
Are fingerprints stored?
No, fingerprints are not stored and cannot be reproduced or printed out as images. Once scanned, the fingerprint is translated into a unique numerical value and it is these that are matched.
How secure is Live Register in storing sensitive student data?
All student data is stored on a SQL server in the school and connected to the school's local area network. It can therefore only be accessed by users within the school with appropriate access privileges. As a result data is kept safe to the same level as data kept in the school's MIS system.
Can I use this system without using my fingerprint?
Yes. Students can be issued PIN numbers to enter on the Terminals. However, this is not encouraged as biometric verification is far more secure. Where PINs are used till operators are prompted to view the student photo on the till screen to verify their identity
Can we limit student spending?
Yes. All accounts can be assigned a default overdraft and maximum daily spend limit. If requested by parents or carers these limits can be modified on individual accounts.
Are those entitled to Free School Lunches handled differently?
No. At Point of Sale those taking a Free School Lunch are processed in exactly the same manner. No on-looker will know that the current transaction is a Free School Lunch removing the stigma associated with such entitlements.
Is it possible to track purchasing trends?
Yes. Using the detailed reports available in Live Register™ it is possible to monitor an individual's purchasing trends as well as the popularity of food items on your menu helping you to better prepare for ordering of ingredients.
Can parents top-up student accounts from home?
When used in conjunction with ParentPay®, Live Register can receive online payments from parents that are automatically transferred into pupil accounts.
Can visitors use Cashless Catering?
A visitor account can be set up on Live Register to allow people to go through the canteen without having to verify a fingerprint.
How durable is the hardware?
Terminals and Cash Loaders are made with heavy duty, robust casings, along with a tamper-proof keypad and high quality optical fingerprint sensor that are built to withstand rigorous everyday use. The backlit LCD panel is protected by toughened perspex.
How does Live Register handle Staff Duty Meals?
Live Register allows for duty meal allowances to be allocated for specific days so that it is automatically deducted at the till, or for staff accounts to be credited back after meals have been taken.
Is VAT charged?
Student accounts are not charged VAT. However, the system can be configured to charge VAT on staff transactions and/or staff duty meals.
Is there an option to pay by cash?
Typical installations of Live Register do not allow for cash transactions to take place. However schools that wish to include a cash option can purchase additional cash drawers.
Do the POS tills print receipts?
USB receipt printers are available for our ePOS units.
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